Manager of Channel Operations
Bruno Fermino has worked in the pharmaceutical industry for just two short years. However, during this time his enthusiasm for learning and perfection has taken him from consulting with Information Technology to Manager of Channel Operations for Jazz Pharmaceuticals. Here’s more about his interesting journey.
Q: How long have you been with Jazz Pharmaceuticals? What was your initial role? What is your current position?
A: I have been a full time employee at Jazz Pharmaceuticals for two years. I started as an IT consultant providing remote support to the sales force, and I am currently Manager of Channel Operations (formerly known as Trade a
Q: What do you like best about your current job? Why?
A: I really like knowing that I play a part in ensuring that patients are receiving life-saving products. As manager of Channel Operations, my team and I, in collaboration with other groups, develop distribution strategies and design channels that have a direct impact on how patients receive their medication. The distribution team determines which channels our products will travel through to make sure that our medications get to patients as quickly and effectively as possible. Making a difference in patients’ lives makes my job more meaningful.
Q: What does career development mean to you? How has your role/position developed since you first joined the company?
A: Career development is about the steps we take to enhance our career growth. For me, it has been about not being afraid to try something new. I grew up in Brazil before moving to the US, and have since found myself moving to several states. I originally started at Jazz in January of 2012, as an IT consultant in Minnesota. Four months later, I moved to Palo Alto for a position with the on-site JazzSupport team. A year after that, I moved to Philadelphia to become the IT point person on-site here. In July of 2015, I made a big jump to Trade and Distributions for a six-month temporary position; and, by December 2015, I was hired full time as a Senior Specialist Contracting and Public Health Services Compliance in Trade and Distribution. Most recently, in March 2017, I was promoted to Manager of Channel Operations. Working in different positions and at different sites has given me the opportunity to engage with several departments and to create many meaningful and professional relationships at Jazz.
Q: Who or what has been the most meaningful contributor to your development? How so?
A: Both Michele Taylor and Chad Pulliam have had an impact on my career and development here at Jazz. Because I am new to pharmaceuticals and to Trade and Distribution, both Michele and Chad have given me stretch assignments as a way to learn new concepts. Every assignment or project is different; and, because I learn by doing, each has been very important for my development. As the head of Channel and Contract Operations team, Michele saw something in me and took the chance in hiring me from an IT position. Through her coaching, I have learned to approach situations differently, and developed more confidence to learn and grow in my current role. In fact, she has encouraged me to further my formal education outside of IT. Chad, my manager, inspires me to learn as much as I can from his expertise in Trade and his innovative approach to problem solving. Together, they have been a huge positive influence in my life and career. I am grateful to have been given the opportunity to learn new skills in a field that is much different than my professional training.
Q: What’s the best (most meaningful, must useful) feedback you’ve ever received" and why was it?
A: I was empowered to openly express my opinions and share my knowledge with coworkers by a simple statement from my manager, "You’re sitting at the table for a reason."
Q: What role has/have either your manager(s) or any internal staff development programs played in your career growth and development? Can you provide an example?
A: I have learned so much from my team, but I must say that it is Chad’s enthusiasm and knowledge in pharmaceuticals and distribution -- which he has shared not just with me but others -- that inspires me.
Q: Please describe how one or more of Jazz’s Core Values are embodied by your role here.
A: Passion. I find it very rewarding to be working with fellow Jazzicians that share an equal passion for ensuring that patients are receiving life-saving products during challenging supply times.
Q: “My colleagues would be surprised to know that…”
A: I am trilingual. My native language is Brazilian Portuguese. I also speak Spanish and, of course, English.
Q: "My favorite quotation is:…"
A: New Directions by Doris Warshay:
I want to travel as far as I can go,
I want to reach the joy that’s in my soul
And change the limitations that I know,
And feel my mind and spirit grow,
I want to live, exist, “to be”
And hear the truths inside of me.
Chad Pulliam, Director Channel Operations
Q: You clearly played a role in Bruno’s growth at Jazz. What are the qualities in him that stood out to set him on that path toward career growth?
A: Bruno’s desire to learn and his pursuit of excellence are two qualities that stand out. Bruno is very dependable and is always looking for ways to increase his knowledge, experience and responsibility in his roles. He is always looking for ways to improve current processes to reduce the potential for issues. Also, he did not hesitate to reach out to people to let them know his desire to do something different within the company.
Q: What advice/insights would you offer to other Jazzicians who want to follow a similar career development path?
A: Proactively reach out to people. Bruno took responsibility for his own progression. He has made this happen for himself by proving himself and excelling at every challenge that has been put in front of him. He started with this company as a contractor and earned the trust and respect of people at Jazz. He also proved himself and established himself as a hard worker. He was offered a temporary full time position on the Channel Operations team and he took a risk in taking it as it was a career change. Since taking that role though, he really made it his own and has pushed himself to learn new things. What allowed it to all happen was his willingness to reach out to people and take his own career path into his own hands.
Q: What else would you like to tell us about Bruno?
A: Bruno is an amazing team player and a very hard worker. He always keeps the patients in mind. There have been numerous occasions when Bruno has worked late at night, weekends, and holidays to make sure that orders get shipped to the patients who need them. He consistently looks to improve himself and the work that he does. I often receive feedback from other cross functional teams that Bruno works with (and there are A LOT of them) singing his praises and telling me how easy, efficient and pleasant it is to work with him. Jazz and the Channel Operations team are very lucky to have him!