Discover the Stories Behind Jazz

​"Passion, innovation, and collaboration are the first three values that come to mind when I think of my role at Jazz".​


Mali Einen
​​​​​​​Senior Manager for Patient Support Services Program Strategy and Management in the Palo Alto office​​​​​​​

Mali Einen is Senior Manager for Patient Support Services, Program Strategy and Management in the Palo Alto office. She came to Jazz from the Stanford Sleep Center, where she had been a Clinical Research Coordinator and a ​participating author on more than 20 peer-reviewed narcolepsy research papers. Mali also has narcolepsy, and has provided the Sleep Business Unit with a unique perspective about the disease state and the patient experience. Let's find out a little bit more about Mali:
How long have you been with Jazz? What is your current position?
I have been employed by Jazz for a little over two years, but have actually been partnering with the company since Xyrem was first purchased by Jazz from Orphan Medical! I was diagnosed with narcolepsy in 1984, and was the first patient enrolled in the very first clinical trial for Xyrem® (sodium oxybate) before Xyrem even had a name. Because of the profound results I experienced with the medication, I advocated for narcolepsy patients and Xyrem, appearing before several U.S. Food and Drug Administration and congressional hearings in the 1990's. I also served as one of the first patient speakers to provide a testimonial at the National Sales Meeting, and have been featured in core sales training classes for the Sleep Business Unit.​
I was initially hired as Manager of Patient Support Services and Advocacy for the Sleep Business Unit, and I supervised the patient mentor program along with other various projects. Today, I am Senior Manager, Patient Support Services, Program Strategy and Management for both the Sleep and Pain Business Units. I am responsible for the Pain Business Unit Patient Support Services and work on several Sleep Business Unit programs/projects. I split my time equally between the two divisions, which has been challenging, yet fun! I originally thought my position would be very similar to the one I had at Stanford, directly advocating for patients and HCP offices but I quickly learned my role here at Jazz would be very different from my expectations. However, every new responsibility has afforded me the opportunity to learn new things and grow professionally. Right now, I am especially excited about developing caregiver mentors for the upcoming launch of the pediatric indication for Xyrem.
What do you like best about your current job? Why?​
Although my job is different from my expectations before joining Jazz, I do feel that I am making a difference in patient's lives through providing the best, comprehensive patient support services.  I'm proud to work for a company that strives to make their drugs available to all patients. I love the variety of my responsibilities, learning new things and staying busy—my current position definitely fulfills all of these job requirements!
What does career development mean to you? How has your role/position developed since you first joined the company?
To me, career development means that I am constantly evolving, striving to do my best in new situations, continuously learning, and honing and developing my skills. While my heart and soul (and comfort level), have been in the sleep arena, everything I have encountered by working in the Pain Business Unit has provided a foundation for me to stretch myself professionally, strengthen my abilities, and gain a better understanding of the pharmaceutical industry.
Who or what has been the most meaningful contributor to your development? How so?
Jim Trah. I can always depend on him for support, advice, and guidance. I feel that he truly believes in me, and he has given me the freedom to define expectations and learn as I go. His effective and dynamic leadership has elevated my confidence and positively impacted my career growth and development.
What role has/have either your manager(s) or any internal staff development programs played in your career growth and development?
I took two courses, each including both webinar and classroom training, that I found were very helpful.  Brody Presentation Training was a personally tailored program designed to develop and strengthen presentation skills. The Leading Effective Meetings course centered around preparing and planning for meetings, setting goals and actions, dealing with different personality styles, and addressing challenges. I liked that one so much that I took it twice!!
Please describe how one or more of Jazz's Core Values are embodied by your role here.
Passion, innovation, and collaboration are the first three values that come to mind when I think about my role at Jazz. Everyone I work with embodies these attributes in their efforts to always put the patients first, and I am inspired to be a better person every day. I received a booklet on Jazz's Core Values on my first day of work, and I feel that it serves as an invaluable road map for our interactions at Jazz as well as life in general -- I even asked for a second booklet to give to my daughter.
Complete the following sentence: "My personal mantra is…":
Say "YES" to everything!! By doing this, I've had the opportunity to be involved in many wonderful things both inside and outside of Jazz.​
Fill in the blank: "When I am not at work, my favorite pastime is…"​
Gardening.  I find it very therapeutic to spend hours in the yard either thinking about nothing and/or thinking about everything. In fact, my colleagues might be surprised to know that I bring home the used coffee grounds from the office to add to my compost. Coffee gives my garden as much of a pick me up as it does for my fellow Jazzicians--AND it saves the landfill!