The R&D HCP Engagement Center of Excellence (CoE) Manager will be an integral component of Jazz’s Global Medical Operations and Effectiveness (MOE) team and report directly to the Head of Medical Operations and Effectiveness. In this role, the R&D HCP Engagement CoE Manager will support and champion the conditions for high performance, develop & motivate individuals and role model Jazz culture & values.  The role responsibility reaches across all R&D functions in certain aspects, as well as responsibilities within GMSA. The R&D HCP Engagement CoE Manager will drive the implementation of a newly formed function inclusive of matrix team leadership, vendor selection and management (minimal), cross functional collaboration with the External Engagement Cross Functional Team, Global HCP Engagement team (reporting into US Commercial), US and EUR/INT Congress and Events teams as well as legal and compliance partners. 

The R&D HCP Engagement CoE Manager will drive the R&D HCP Engagement Center of Excellence process and execution on behalf of R&D for all global meetings and conferences, as well as advisory boards and steering committees owned by R&D for the specified therapy area, inclusive of vendor selection and management in collaboration with the R&D External Engagement Cross Functional Team as well as legal and compliance partners. Furthermore, the R&D HCP Engagement CoE Manager will participate in timeline development and adherence, working closely with the business owner for each event. The Global Medical Affairs HCP Engagement CoE Manager will drive best practices in HCP engagement activities and ensure integration with our cross functional regional partners in operational excellence.  In this role the R&D HCP Engagement CoE Manager will build a partnership with the R&D External Engagement Cross Functional Team to deliver HCP engagement priority activities across the business. The R&D HCP Engagement CoE Manager also plays a role in developing and tracking HCP engagements across R&D complimenting the reporting provided through the engagementNOW platform.  This will also include analyzing and reporting on HCP engagement metrics in order to identify and implement process improvement opportunities and report back to the business on the metrics and areas of interest.

The R&D HCP Engagement CoE Manager will ensure process excellence across the function and deliver business continuity playbooks and continuous improvement as an integral component of R&D success.

Essential Functions

• Lead and execute on R&D wide HCP engagement activities acting as core team member of the molecule R&D External Engagement Cross Functional Team

• Project Manage assigned key deliverables for the R&D External Engagement Cross Functional Team

• Be the point of contact for R&D Global congresses

• Lead Global HCP Engagement activities on behalf of R&D such as:

  • Annual needs assessment for HCP engagement

  • Coordination of KOL Engagements activities at Congresses (1:1, advisory boards, etc)

  • HCP Coordination for Ad-Boards, Steering Committees 

  • Ad Board Coordination / Support in collaboration with HCP Engagement CoE Analyst

  • Logistics, agendas, presentations etc.

  • Liaising with vendors for virtual Ad-Board support

• Act as an advisor to function as an SME in the HCP engagement CoE

• Collaborate closely with Global Medical Teams and CMO/Development Business Owners to coordinate global advisory boards and steering committees through annual medical plans, to identify best practices in overall activities and share with GMA and RMA leadership to drive consistency across regions

• Ensure collaboration and alignment with regional stakeholders such as regional brand teams and congress & events teams

• Develop and maintain Business Continuity Playbooks for areas of accountability

• Contribute to operational process improvements and problem solving

• Any other ad hoc activities as required

Required Knowledge, Skills, and Abilities

• Previous (> 3 years) experience either within industry or medical affairs operations and/or logistics and planning, required

• Experience with numerous tools such as PowerPoint, Excel, Smartsheet, Tableau and TEAMs

• High degree of professionalism, integrity and collaboration required

• Project management, ability to plan and tightly manage multiple workstreams whilst balancing multiple stakeholders.  Be efficient and effective operationally.

• Strong communication skills: excellent communication / presentation skills.  Demonstrated ability to communicate effectively, and garner credibility

• Ability to navigate challenging situations with diplomacy and tact

• Strong leadership, team building, negotiation and ability to execute a must

• Experience driving best practices and operational excellence in a dynamic, cross-functional environment

• Analytical thinker with strong attention to detail

• Results driven mindset

• Collaborative and actively seeks to partner with cross-functional and matrix teams

• Exhibits strong organizational skills and able to manage multiple priorities, meetings and tasks

• Able to coordinate with and support both medical and other cross-functional leaders – strong active listening and time management skills

• Able to think ‘big picture’ to think holistically about the requirements of R&D and Jazz wide enterprise

Required/Preferred Education and Licenses

• Minimum of bachelor’s degree or equivalent