The Senior Manager, Pharmacy/HUB Performance at Jazz is an analytical expert who will be critical in tracking key HUB and Pharmacy metrics that align with the patient journey. This individual will generate analytics and program insights, collaborate seamlessly with cross-functional teams and help further elevate the analytical strength of Patient Support Service. The Senior Manager will support the monitoring of key metrics and analyses and contribute to the sharing of these insights with stakeholders throughout the organization.

In this role, the Senior Manager will contribute to developing analyses and delivering reports that inform key decisions related to Pharmacy and HUB operations. The position will also support the creation and tracking of ongoing metrics and KPIs while monitoring trends across current and future patient support and adherence programs. The ideal candidate will have a solid understanding of specialty pharmacy and HUB service workflows, along with familiarity with patient support programs such as co-pay, PAP and broader payer landscape trends.

The Senior Manager role integrates business insights across multiple data sources and supports strategic decision-making. This position requires a strong foundation in data analysis, statistical methodologies, and a solid understanding of pharmaceutical industry dynamics to effectively inform business objectives

We are seeking a candidate with a track record of analyzing complex programs and the ability to thrive in a fast-paced, innovation-driven environment. This role reports to the Associate Director, Oxybate Operations and Pharmacy/HUB Performance and requires approximately 30% travel to vendor sites, conferences, internal meetings, etc.

Essential Functions/Responsibilities

Supporting Business Decisions

• Develop and execute the analytics strategy aligned with Patient Support Services objectives

• Identify opportunities for generating and leveraging data and analytics to improve pharmacy operations and patient support program performance

• Generate concise presentations outlining key findings of analyses that can be presented to leadership to help the decision-making process

Driving Strategy & Operational Efficiencies

• Track and monitor key HUB and Pharmacy operational metrics, identifying notable trends, performance shifts, and areas that may require further investigation

• Stay current on pharmacy/HUB industry trends and data standards and incorporate relevant updates into reporting and analytics when appropriate

• Build a strong understanding of vendor data feeds and work with internal and external IS partners to help troubleshoot data issues

• Support both planned and ad-hoc analytics requests, ensuring accurate and timely delivery to business stakeholders

• Contribute to data-driven decision-making by providing clear, actionable insights that support partners across the organization

• Utilize statistical analysis, predictive modeling, and data visualization techniques to derive actionable insights

• Build and maintain reports and dashboards by querying databases and using BI tools such as Tableau and PowerBI

• Maintain and enhance dashboards that provide real-time visibility into operational performance across the patient journey

• Translate complex analytical findings into clear, understandable insights for non-technical stakeholders

Strengthening Partnerships & Values

• Collaborate closely with Patient Support Services team members to support their analytical needs

• Partner effectively with a wide range of internal cross-functional teams (e.g., Brand, Analytics, IS) and external counterparts to help achieve franchise objectives

• Support vendor-facing workstreams by applying solid business understanding and helping prioritize tasks aligned with business goals

• Ensure stakeholders remain informed of project plans and have clearly set expectations on execution

• Follow regulatory requirements related to data privacy, security, and ethical standards in all analytical work

• Maintain strong data integrity by supporting the upkeep, accuracy, and quality of databases and analytical tools

• Exemplify Jazz values

Required Knowledge, Skills, and Abilities

• Advanced knowledge of Excel and PowerPoint

• Adept with data visualization tools including PowerBI and Tableau

• Proficiency in analytical tools and programming languages such as R, Python, SQL based query expertise

• Strong experience in the application of advanced analytics, predictive modeling, data integration, and reporting techniques to solve business problems

• Outstanding organizational skills, time management, and dealing with conflicting priorities

• Experience interacting with management, understanding, anticipating, and fulfilling their insight/analytical information requirements

• Involvement with vendor relationships

Required/Preferred Education and Licenses

• BA or BS with a concentration in Pharmaceutical Sciences, Business, Statistics / Mathematics, or related fields is required; MBA or other advanced degree preferred

• 5+ years of experience in analytics, preferably in the pharmaceutical industry, with a solid understanding of pharmaceutical data and processes

• Experience in pharmaceutical access, reimbursement, or specialty pharmacy processes including knowledge of co-pay, PAP and payer landscape trends, commercial systems, and analytics preferred

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