The CoE BPO Manager owns Supplier Onboarding and Coupa Risk Assess within S2P, stabilising the internal and BPO teams through clear roles, SOPs and a disciplined performance cadence. They will drive continuous improvement, streamline processes, lift data quality, and shorten cycle times, while governing BPO delivery to SLAs/OLAs and experience targets. Partnering with Procurement, Accounting, Legal, Risk and IS, this role will embed strong controls and build team capability to deliver a resilient, scalable and customer‑focused supplier enablement service.

Responsibilities/Deliverables:

Supplier Onboarding and Coupa Risk Assess

• Lead continuous improvement of supplier onboarding and risk end‑to‑end, stabilizing roles, SOPs and controls to boost efficiency, compliance and alignment with business objectives.

• Standardize best practice, cut cycle time and rework, and track benefits to closure.

• Own the documentation lifecycle: process maps, SOPs, work instructions and RACIs

• Support corporate initiatives (policy refreshes, ESG/third‑party risk, audits, CSP/portal adoption) by translating requirements into clear processes, communications and change plans.

• Coordinate cross‑functionally (IS, Procurement, AP, Finance, Legal) to triage issues, drive root‑cause fixes, and manage change impacts, enablement and readiness.

• Ensure policy compliance and audit‑readiness; monitor adherence via KPIs/dashboards and close gaps with time‑bound corrective actions.

BPO Management

• Stabilize the BPO partnership by maintaining a clear service catalogue, RACI, SOPs and hand‑off playbooks; standardize intake and change controls to keep operations predictable and resilient.

• Run a disciplined performance cadence (daily/weekly ops huddles, monthly reviews, QBRs) with KPIs; use dashboards to spot trends and drive a CI backlog with quantified benefits and lower cost‑to‑serve.

• Monitor adherence and quality through audits, and sampling; implement CAPA with owners and due dates, and lock in fixes to prevent recurrence.

• Coordinate cross‑functionally (IS, Procurement, AP, Finance, Legal) to triage issues, manage escalations, and maintain an issue log, knowledge base, and communications/enablement for consistent execution.

• Partner with the BPO Accounting Senior Director to streamline relationship with Accounts Payable, remove redundancies, harmonize policies/controls, and codify improvements into SOPs and work instructions.

Required Knowledge, Skills, and Abilities

• Extensive experience in Procurement/Procurement Ops incl experience in process ownership/shared services/BPO governance.

• Proficiency in MS Office Suite (Excel, Word and PowerPoint) and/or other design programs/tools.

• Knowledge of Coupa and SAP S/4HANA is preferred

• Demonstrated ability to quickly learn new systems and tools- eagerness to continue improving technical skills and capabilities.

• Strong process and time management skills- ability to prioritize in a fast-paced, complex environment with conflicting demands.

•  Ability to work effectively under deadlines and manage multiple projects with evolving requirements.

• Self-starter with strong customer service, teamwork and organizational skills.

• Works independently as well as collaboratively in cross-functional teams.

Required/Preferred Education and Licenses

• Bachelor Degree preferable or Associate Degree or commensurate experience

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