At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.   

To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.  

The Tech Lead, Field Enablement & Reporting, provides hands-on technical leadership and solution design expertise for the Field Enablement & Reporting Global Capability Product team within the Field Strategy & Enablement team. Reporting to the Technical Suite Lead, this role serves as the primary technical leader for the capability, partnering closely with the Product Owner, Activation Lead, development teams, and/or vendor teams to ensure product priorities and global standards.  

The Field Solutions & Reporting team delivers AI-enabled field decision support and reporting platforms, providing real-time insights, standardized dashboards, and performance visibility across territories. As the Tech Lead, this role is a hands-on contributor and technical leader, directly involved in designing, building, and delivering solutions for field AI-driven decision support and reporting products, including field reporting platforms and AI-enabled tools, alongside the development team, bringing technical depth and leadership to every stage of the work. 

​​Essential Functions/Responsibilities 

​ 

​Key Responsibilities: 

​Strategy & Technical Roadmap Development 

• ​Partner closely with the Field Solutions & Reporting Product Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.  

• ​Collaborate with the Field Solutions Technical Suite Lead and Architects to translate product roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks. 

• ​Convert complex business requirements into clear technical specifications and executable technical work tasks. 

​Solution Architecture & Technical Delivery 

• ​Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:  

• ​Field AI Solutions, AI-driven decision support platform delivering real-time insights and recommendations to enhance field effectiveness 

• ​Field Reporting Product, reporting platform serving as the system of performance visibility and intelligence, delivering standardized metrics and actionable insights across field teams, including dashboards, applications, and CRM-integrated views 

• ​AI-enabled capabilities supporting field decision making and execution 

• ​Reporting and interface capabilities enabling field access to insights and recommendations 

• ​Translate technical requirements into well‑defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the product roadmap, taking ownership of complex technical challenges end to end. 

• ​Guide development teams in building scalable and compliant field solutions supporting sales, medical, and market access teams. 

• ​Ensure consistent implementation of reporting structures, data models, and performance tracking across field roles and territories. 

• ​Support integration of field platforms with analytics, orchestration, and enablement tools within the field ecosystem. 

• ​Enable seamless coordination of field activities through integrated decision support and reporting platforms. 

​Cross-Functional Technical Leadership 

• ​Partner with business, IT security, and vendor teams to ensure the Field Solutions & Reporting team technical solutions adhere to organizational standards, security policies, and regulatory requirements. 

• ​Organize and direct vendor partners to execute technical work, ensuring alignment with product priorities, delivery timelines, and enterprise standards. 

• ​Partner with the Technical Suite Lead, Field Solutions to escalate and resolve complex technical challenges that span across product teams or suites. 

• ​Mentor and guide software engineers and developers, elevating the team's overall technical capability. 

• ​Lead cross-team problem solving and resolution of technical challenges within the product pod. 

​Required Knowledge, Skills, and Abilities  

​ 

​Technical Skills 

• ​Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large scale organizational use. 

• ​Understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.  

• ​Experience owning field-facing reporting and enablement products. Ability to translate Sales Leadership needs into scalable, governed CRM configurations and reporting products.  

• ​Preferred experience in designing and integrating enterprise digital platforms such as Veeva AI, CoPilot, Veeva Xpages, and Field NBA interface (delivered via Xpages). 

• ​Strong understanding of field reporting platforms, performance analytics ecosystems, and AI-enabled decision support solutions for field teams. Strong understanding of operationalizing AI outputs (e.g., NBA) within field workflows. 

• ​Leadership in ensuring field tools drive actionability, not just visibility. Experience coordinating delivery across CRM, analytics and data science, and orchestration teams. 

• ​Ability to partner with Business Product Owners to translate executive and Commercial requirements into scalable, well‑governed technology solutions with roadmaps and prioritization. Provide technical leadership on standardization, KPI implementation, and architectural trade‑offs to ensure enterprise technology assets remain consistent, performant, and extensible across brands and regions.  

• ​Experience leading mixed teams of internal developers and vendors, including technical direction, code and dashboard reviews, estimation, and delivery accountability. Proven ability to collaborate with UX researchers and UI designers, with user-centric mindset applied to technical development.  

• ​Experience working within Agile product development teams and product operating models. 

​ 

​Business Skills 

• ​Outside In Thinking — ability to view problems, opportunities and decisions from customer, HCP/Patient, market or external stakeholder perspective to align business decision to customer friction while putting insights into action leveraging external best practice to better shape solutions and strategy 

• ​Digital-first Mindset — ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes 

• ​Critical Thinking - The ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward‑looking judgments that improve decisions. 

• ​Problem Solving - The ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning‑oriented approach. 

• ​Adoption — ability to quickly embrace new tools, new WoW, and behaviors applying with confidence and practical improvement 

• ​Continuous Improvement — ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo 

​Required/Preferred Education and Licenses 

​ 

​Qualifications: 

• ​Bachelor's degree in computer science, engineering, information systems, or related technical field. 

• ​7+ years of experience after Bachelor's degree (or 5+ years of experience after Master's degree) in field force effectiveness, sales operations, CRM platforms, field analytics, or related domains in pharma, with expertise in go-to-market strategy, territory management, incentive compensation, and field performance optimization across sales, medical, and market access teams. 

• ​2+ years of experience as a Tech Lead, Technical Program Manager, Engineering Manager, or other roles involving managing a team of developers. 

• ​Demonstrated experience designing and delivering enterprise-scale digital platforms such as AI-enabled decision support platforms and field reporting systems. 

• ​Experience working within complex, matrixed organizations with multiple technology and product teams. 

• ​Proven ability to mentor and guide developers and vendor partners to deliver high-quality solutions. 

​Preferred / Additional Qualifications: 

• ​Experience in pharmaceutical or healthcare industries preferred. 

• ​Experience partnering with enterprise platform teams or Global Capability Product teams supporting digital and operational capabilities. 

• ​Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics. 

​ 

​Working Requirements: 

• ​10-20% travel will be required. 

​ 

​Jazz Expected Behaviors  

• ​Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.  

• ​Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.  

• ​Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.  

• ​Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams.  

• ​Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.  

• ​Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.  

• ​Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.  

• ​Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.  

• ​Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.