Brief Description:

Building Global Capabilities in a Capability Operating Model to Power Our Business:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Commercial Global Capability Owner, Payer and Patient Data Management, focuses on hands-on capability execution and delivery of data capabilities that support payer-related decisions (e.g. market access, contracting, pricing) and secure patient data management for compliant engagement and analytics use cases. This role is accountable for driving capability execution while shaping strategic direction within the payer and patient data domains, ensuring solutions scale, meet regulatory requirements, and deliver business value. This role reports to the Senior Director of Data Enablement & Platforms and partners closely with other Global Capability Owners, Tech Leads, engineering teams, and vendor teams to ensure solutions are delivered in alignment with capability priorities and enterprise standards.

The CX Payer / Patient Data Management team delivers governed, scalable data capabilities for payer and patient records, so data is reliable, consistent and interoperable where required. As the capability owner, you will support the delivery of payer and patient data including standardized hierarchies and relationships, reference data alignment and business-ready data layers, to ensure data is consumable, trusted and delivers measurable value to users.

Essential Functions/Responsibilities

Key Responsibilities:

Global Capability Capability Strategy & Roadmap Contribution

· Define and articulate the capability vision and outcomes aligned to global and franchise priorities.

· Lead the ongoing evolution of the commercial Payer and Patient Data Management roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback and aligned with customer experience data strategy.

· Translate business needs into well-defined capability requirements and user stories for commercial Payer and Patient Data Management that enable efficient and high-quality delivery

· Drive the execution of the capability strategy for commercial Payer and Patient Data Management, own and continuously evolve the Commercial Data Management roadmap across Payer and Patient data capabilities by leading domain-specific roadmap discussions - gathering user feedback, identifying business needs, and surfacing insights that inform prioritization and trade-off decisions.

Collaboration

· Elicit and clarify requirements from business stakeholders to ensure the CX Payer and Patient Data Management global capability team delivers solutions that are strategically aligned with key business outcomes and defined success metrics.

· Partner closely with Global Capability Owners and Tech Lead to align capability priorities with data architecture, platform capabilities, and technical feasibility, ensuring trade-offs support global data strategy and delivery sequencing.

· Ensure clarity and quality of capability requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs.

· Partner across the Customer Experience Organization to support seamless integration and ongoing capability evolution to support scalability, flexibility, and compliance requirements.

· Provide a trusted patient and payer data foundation that enables business teams to make informed decisions on targeting, account planning and aligned engagement across the organization.

User-Centered Solution Development

· Leverage user insights and engagement data to shape Commercial Payer and Patient Data Management capabilities that drive an improved customer experience (for both internal and external users).

· Lead and participate in discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.

Delivery, Optimization & Value Realization

· Partner across Global Capability teams to support the delivery of scalable, reusable Commercial Payer and Patient Data Management capabilities.

· Monitor capability adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.

· Responsible for completion of documentation (PRDs, user stories, discovery artifacts) using standard templates, and sprint planning in partnership with the Tech Lead and development teams.

· Provide feedback on enterprise platforms and architecture, driving continuous improvement in outcomes and data quality, usability, and performance while leveraging standardized enterprise solutions.

· Leverage outcome metrics to support the articulation of the capability's value proposition and its impact, promoting capability awareness across CX operations and fostering a culture of engagement and feedback in partnership with Activation.

Required Knowledge, Skills, and Abilities

Technical Skills

· Understanding of enterprise data platforms, systems, and capability areas (e.g., master data management / MDM, CRM, CDP, data fabric/mesh, analytics platforms, reporting tools, data governance, data quality, and data integration) and the business and user outcomes they support.

· Familiarity with payer and patient data capabilities and how they enable key business and user capabilities across Market Access and Patient Services.

· Understanding of regulated patient data processes, including privacy, consent, and coordination with adverse event reporting requirements where applicable.

· Understanding of data management and governance capabilities (e.g., identity resolution, data standardization, data enablement, segmentation, PII and PHI management, pseudonymization, and compliance with global data privacy regulations such as GDPR) applicable to the Payer / Patient Data Management team.

· Experience designing scalable capability frameworks, prioritization logic, and governance standards.

· Experience working within Agile capability development and capability operating models.

· Experience with tools such as JIRA, Confluence, or similar capability management and collaboration platforms.

· Experience partnering with end users across capability discovery, design, and deployment.

Business Skills

· Cross functional Matrix Collaboration – Ability to work fluidly across teams and reporting lines - respecting SME, coordinating shared work, ensuring progress even when accountability is distributed. Supports decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

· Influence Without Authority — Ability to move work forward, shape decisions and drive outcomes through collaboration and trust rather than formal power.

· Enterprise Mindset - Ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with enterprise-level impact even when it may have personal implications.

· Problem Solving - Ability to break down complexity, identify root causes, and experiment with solutions using an adaptive, learning-oriented approach.

· Continuous Improvement — Ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.

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Required/Preferred Education and Licenses

Qualifications:

· Bachelor's degree in business, technology, data/analytics, life sciences, or related field.

· 7+ years of experience in capability management, capability ownership, data management, business analysis, or digital capability operations, preferably supporting enterprise data or customer data capabilities.

· Demonstrated experience contributing to roadmap delivery and writing capability requirements across cross-functional teams.

· Experience working with global data platforms and solutions (e.g., MDM, CRM, CDP, data fabric/mesh, analytics platforms, reporting tools) supporting payer and patient data domains.

· Strong understanding of commercial patient and payer data, and how they support business needs in pharmaceutical or healthcare industries.

Preferred / Additional Qualifications:

· Advanced degree (MBA or relevant graduate degree) preferred.

· Experience working in the capability operating model

· Experience partnering with enterprise platform teams or capability teams supporting digital and operational capabilities.

· Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Working Requirements:

· 20-30% travel will be required.

Jazz Expected Behaviors

· Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.

· Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.

· Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.

· Acts with a One Jazz mindset, prioritizing global value, breaking down silos, and building strong, trust-based partnerships across teams.

· Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.

· Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.

· Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.

· Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete.

· Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging. As a result, Jazz people managers champion a culture of collaboration, inclusion, and belonging, ensuring that everyone feels heard and valued. They connect with their teams on a personal level, understanding their unique needs and motivations and providing personalized support to empower every team member to thrive.