At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Associate Director, Learning & Development, Marketing Excellence, Global Capability Op Model & Data is responsible for designing, developing, and delivering high-impact marketing excellence training programs, as well as helping teams understand the Global Capability Operating Model and how different data sets are structured, governed, and intended to be used across Jazz.  These programs will equip marketing teams with the skills, judgement and discipline needed to drive strong brand strategy, effective planning, high-quality execution and measurement. It will also focus on improving clarity, consistency, and confidence in how teams work in the Global Capability Operating model and how they access, interpret and apply data. This role reports to the Director of L&D Commercial Excellence and will partner with brand and franchises marketing teams and Global Capability and Data & Enablement teams to translate complex concepts into practical, role based learning.

Essential Functions/Responsibilities

Key Responsibilities:

• Own and execute the enterprise learning and adoption strategy for Marketing Excellence capabilities, establishing global curricula, capability development pathways, and role-based learning experiences that progress from foundational to advanced levels and align with commercial priorities, capability roadmaps, and transformation initiatives.

• Serve as the strategic advisor to Commercial Leadership, Global Capability leaders, and franchise leadership on marketing capability development priorities and organizational readiness.

• Design and scale role-based onboarding and capability development programs that strengthen core marketing excellence skills—including brand strategy, insight-driven planning, executional excellence, analytics, and decision-making—by translating frameworks, playbooks, and best practices into practical learning experiences.

• Lead enterprise adoption of Marketing Excellence standards, new ways of working, and customer engagement models through integrated learning, performance consulting, change management, and capability-building interventions that drive sustained behavior change, operational excellence, and business readiness.

• Partner with Global Capability, Commercial, Analytics, Brand, and Data & Enablement leaders to develop learning solutions that build understanding and adoption of the Global Capability Operating Model, including roles, responsibilities, decision rights, and enterprise ways of working.

• Develop and oversee learning programs that enable marketers to understand, access, interpret, and appropriately apply commercial data assets, including data governance principles, ownership models, access requirements, limitations, and intended business use.

• Present capability insights, adoption metrics, risks, recommendations, and organizational readiness assessments to executive leadership teams.

• Facilitate leadership alignment around capability evolution, organizational readiness, and performance improvement opportunities.

• Establish measurement frameworks to assess learning effectiveness, capability adoption, behavior change, and organizational impact; leverage stakeholder feedback, performance metrics, and emerging industry trends to continuously evolve learning priorities and programs.

• Build organizational capability within the Learning & Development function through mentoring, knowledge sharing, and best-practice development.

Collaboration

• Collaborate cross‑functionally with Franchises, Customer Insights & Analytics, Legal, and Compliance to ensure marketing excellence content is accurate, practical, and compliant

• ​Collaborate cross‑functionally with Global Capability Teams, DEC, and Compliance partners to ensure accuracy, alignment, and appropriate use guidance. 

• Collaborate with adjacent L&D team members to ensure alignment across curricula.

• Engage regional stakeholders to drive consistent adoption while accounting for local needs.

• Share insights, risks, and lessons learned with CX peers and team leadership to support alignment and continuous improvement.

Required Knowledge, Skills, and Abilities

Technical Skills

• Strong understanding of commercial marketing models, brand planning, and core marketing capabilities.

• ​Strong understanding of the product operating model, including design, key roles and ways of working. 

• ​Solid working knowledge of commercial data concepts, including different data types, purpose and limitations. 

• Expertise in adult learning principles, instructional design, content development and training delivery

• Proficient in learning management systems (LMS), virtual training tools and Microsoft Office Suite

• Proven experience designing and delivering role‑based training using adult learning principles.

• Ability to operate effectively in a matrixed, enterprise environment.

• Experience developing training metrics and measuring learning impact and outcomes.

• Comfort facilitating sessions for both individual contributors and leaders.

Business Skills

• Strategic Storytelling— Ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction.

• Influence Without Authority — Ability to move work forward, shape decisions and drive outcomes through collaboration and trust rather than formal power.

• Managing Competing Priorities— Ability to navigate shifting demands with clarity and adaptability, focusing effort where it creates the greatest future impact while keeping work moving.

• Adoption — Ability to quickly embrace new tools, new WoW, and behaviors applying with confidence and practical improvement.

• Continuous Improvement — Ability to regularly improve processes/products through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo.

• Stakeholder Inspiration & Influence — Ability to engage, motivate, and influence stakeholders at all levels, building alignment, commitment, and momentum to drive initiatives forward.

Required/Preferred Education and Licenses

Qualifications:

• Bachelor's degree in business, healthcare, technology, or related field.

• 10 years of industry experience in marketing, preferably in specialty pharmaceuticals/biotech, data and/or IT related roles

• 2+ years of experience in training, with a proven track record of developing and delivering engaging training solutions using adult learning principles and distance learning methodologies. 

Preferred / Additional Qualifications:

• Advanced degree (MBA or relevant graduate degree) preferred.

• Leadership experience in marketing preferred, including strategy development and cross-functional collaboration to drive marketing effectiveness and capability building.

• Experience working in a product operating model. 

• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.

Working Requirements:

• 50-60% travel will be required.

Jazz Expected Behaviors 

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact. 

• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation. 

• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments. 

• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams. 

• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact. 

• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work. 

• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners. 

• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete. 

• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.