At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Director, Content Development & Deployment plays a critical role in scaling how Jazz creates, reviews, and delivers high-quality, compliant content to support customer engagement across Jazz. This role leads teams responsible for content infrastructure, digital and web operations, MLR processes, and global content production, ensuring content is developed, approved, and deployed efficiently and consistently across channels. It goes beyond execution to shape how Jazz delivers timely, relevant, and compliant content experiences, enabling faster activation, improved engagement, and greater impact for patients, caregivers, healthcare professionals, and the business.

This role will report directly to the Head of Customer Orchestration and directly leads a team that includes:

• The Global Capability Owner for Content Infrastructure & MLR

• The Global Capability Owner for Digital & Web Operations

• A global team of individuals focused on Medical, Legal Regulatory (MLR) Operations, responsible for managing the end-to-end medical, legal, and regulatory review process for content and materials, enabling compliant, on-time content readiness for deployment across channels

• A global team of individuals focused on Content Factory, responsible for producing, adapting, localizing, and deploying approved content and assets across personal and non-personal channels

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging. As a result, Jazz people managers champion a culture of collaboration, inclusion, and belonging, ensuring that everyone feels heard and valued. They connect with their teams on a personal level, understanding their unique needs and motivations and providing personalized support to empower every team member to thrive.

Essential Functions/Responsibilities

Leadership, Strategy and Vision

• Define and govern a scalable, centralized content operating model (“Content Factory”), including intake, prioritization, localization/adaptation, and quality standards to enable consistent delivery across brands and markets

• Lead and develop Team Leads, reinforcing clear decision rights, accountability, and performance expectations. This includes: 

  • Overseeing the MLR Ops team that leads end-to-end MLR review operations across promotional and non-promotional materials, maintaining governance standards, audit readiness, and reporting for MLR activity across brands, channels, and markets to enable compliant, scalable content distribution

  • Overseeing the Content Factory team that owns the centralized content operations model, establishing modular content standards enabling reuse, personalization, and faster omnichannel execution while maintaining DAM/CMS hygiene and governance across brands and markets

  • Holding the Global Capability Owners accountable for the performance and outcomes of the Content Infrastructure & MLR Global Capability including the end-to-end content lifecycle, from digital asset management and medical content creation to AI-enabled regulatory review, enabling compliant, scalable content distribution across the organization

  • Holding the Global Capability Owners accountable for the performance and outcomes of the Digital & Web Operations Global Capability ensuring integration with CRM, analytics, attribution, and consent/preference management capabilities

• Establish and govern a database of approved scientific and promotional claims to enable consistent, compliant reuse across marketing, medical, and field materials

• Oversee delivery of content aligned to brand standards, style guidelines, foundational assets, and overarching brand architecture

• Establish and maintain modular content standards that enable reuse, reduce rework, and increase speed-to-market while sustaining quality and consistency

• Own DAM/CMS governance and stewardship strategy (taxonomy, metadata, lifecycle management) to strengthen findability, compliance readiness, and reuse across the enterprise asset library

• Provide executive oversight of end-to-end MLR operations, including governance standards, audit readiness, and cycle-time improvement. (Promomats and Medcomms)

• Manage budget and resource allocation, making investment decisions across the team to maximize impact and performance outcomes

• Set the team vision and strategy, aligned to Customer Orchestration priorities and Jazz objectives, while staying ahead of industry trends and emerging best practices

• Define and govern how Content Development & Deployment capabilities mature over time, balancing near-term execution with long-term standardization, reuse, and scale

• Manage strategic vendor partners with clear accountability for quality, delivery, and outcomes

• Foster a high performance-driven culture of collaboration, learning, and continuous improvement across the team

Cross-Functional & Regional Alignment

• Partner closely with the Activation Leads to ensure user needs, readiness, enablement, and adoption considerations are embedded in Content Development & Deployment team strategy and prioritization

• Align franchise, functional, and regional stakeholders including senior leadership on content development and deployment priorities, balancing local needs with global standards and scalable ways of working

• Represent the Content Development & Deployment team in cross-functional forums to ensure clear decision rights and governance with Marketing, Medical, Legal, Compliance, and Technology partners to reduce handoffs and ensure compliant content readiness for deployment

• Collaborate with brand agencies of record (AOR) that may execute de novo content, ensuring clear handoffs to Content Development and Deployment team for modularization, adaptation and reuse across channels

• Create transparency through operating cadences and performance visibility (e.g., SLAs, cycle time, quality, reuse, compliance) to guide continuous improvement and investment decisions

• Identify organizational training needs and partner with Learning & Development to design and deliver targeted capability-building programs that enable effective execution

Required Knowledge, Skills, and Abilities

Technical Skills

• Deep understanding of medical, legal, and regulatory (MLR) operating models, including governance, audit readiness, performance management, and continuous cycle-time improvement embedded within modern content operating models

• Strong understanding of enterprise DAM and CMS ecosystems, including taxonomy, metadata, lifecycle governance, and reuse standards that enable scalable, compliant content production and distribution across brands and regions

• Strong command of modular and reusable content frameworks that accelerate speed-to-market, reduce duplication, and enable consistent omnichannel execution while maintaining quality and regulatory integrity

• Ability to translate brand and franchise priorities into scalable content capabilities by partnering across orchestration, activation, and platform teams, ensuring content is designed for downstream activation, reuse, and enterprise value

• Experience working within Agile product development teams and product operating models

• Experience with AI, automation, or agentic workflows in marketing or content operations

• Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs

Business Skills

• Digital-first Mindset — ability to look for opportunities to streamline and improve the customer experience and Jazz performance through digital tools, data and automation to create better, faster and more scalable outcomes

• Strategic Storytelling— the ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction

• Cross functional Matrix Collaboration – ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions

• Systems Thinking - The ability to understand how actions create upstream and downstream effects across the organization, seeing patterns and interdependencies to improve the whole ecosystem, not just individual parts

• Continuous Improvement — ability to regularly improve processes/capabilities through reflection and iteration, generates new options and approaches when constraints exist, growth mindset, challenges status quo

Required/Preferred Education and Licenses

Qualifications:

• Bachelor’s degree in business, Marketing, Digital, healthcare, technology, or a related field

• 10+ years of experience in content operations, content production, digital asset management, modular content, or regulated content governance in life sciences/pharma (or similarly regulated industry)

• 2+ years in the pharmaceutical industry

• 6-8 years of experience leading people, including managing and developing high-performing teams and driving accountability across functions

Preferred / Additional Qualifications:

• Advanced degree (MBA or relevant graduate degree) preferred

• Experience working in the capability operating model

• Experience partnering with enterprise platform teams or global capability teams supporting digital and operational capabilities

• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics

• Experience leading and developing distributed, matrixed teams including onshore/offshore models, with strong ability to align resources, drive accountability and ensure consistent delivery standards

Working Requirements:

• 20% to 30% travel will be required

Jazz Expected Behaviors

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact

• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation

• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments

• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams

• Delivers high-performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact

• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work

• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross-functional partners

• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete

• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes