At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Senior Manager, Campaign Orchestration - Market Access, is responsible for supporting execution of above-brand Campaign Orchestration with a dedicated focus on market access stakeholders (payers, specialty pharmacies) and priorities. As the day-to-day campaign orchestration partner, this role translates market access strategies into integrated engagement plans and coordinates execution across channels and stakeholders. The Senior Manager reports to the Director of Campaign Orchestration and helps to ensure consistent orchestration, sequencing, and measurement by aligning inputs, timelines, and dependencies by reinforcing CX standards and ways of working to deliver reliable, high-quality outcomes.

Essential Functions/Responsibilities

Key Responsibilities:

• Translate market access strategy for payers and specialty pharmacies into integrated campaign engagement plans and operationalize execution across channels.

• Design and manage end‑to‑end market access (payers, specialty pharmacies) journeys, aligning channel mix, sequencing, frequency, and compliance requirements across stakeholder types.

• Serve as the day‑to‑day campaign orchestration lead for assigned market access work, owning scope, timelines, dependencies, and execution quality.

• Apply campaign and media analytics to drive data-informed prioritization and next‑best‑action logic to inform campaign sequencing, channel investment, and optimization decisions.

• Coordinate activation across media vendors, channel teams, and enabling platforms to ensure consistent execution and performance optimization.

• Partner with Omnichannel Orchestration and Campaign Planning teams to leverage global orchestration tools, CRM capabilities, and standardized frameworks.

• Lead ongoing optimization through test‑and‑learn approaches, including A/B testing, sequencing refinement, and channel performance tuning.

• Define, track, and interpret KPIs for assigned market access campaigns, surfacing insights and recommendations to improve outcomes.

• Apply CX standards, templates, and governance consistently, contributing feedback and learnings to improve campaign orchestration ways of working.

Collaboration:

• Collaborate with Campaign Orchestration peers to align priorities, manage dependencies, and ensure consistency across market access journeys.

• Partner closely with business leads across franchises and functions to bring patient and HCP engagement strategies to life.

• Partner with Omnichannel Orchestration and Campaign Planning, Performance Analytics and Optimization, and Data Enablement teams to enable scalable execution.

• Work cross-functionally with Field, Market Access, Medical, Patient Services, external vendors, and other internal partners as appropriate to coordinate integrated campaign delivery.

• Share performance insights, risks, and learnings with CX partners and leadership to support continuous improvement and enterprise alignment.

Required Knowledge, Skills, and Abilities

Technical Skills

• Solid understanding of campaign orchestration capabilities and workflows, with the ability to independently own and deliver complex market access-focused campaigns.

• Strong execution skills across campaign planning, orchestration, sequencing, and issue resolution within defined scope and timelines.

• Strong understanding of omnichannel data, including media and campaign analytics with the ability to integrate data into decision-making frameworks and explain insights clearly to diverse stakeholders

•  Working knowledge of omnichannel orchestration tools, marketing CRM platforms, and activation workflows used to execute integrated market access journeys.

• Ability to apply data‑driven prioritization, next‑best‑action logic, and performance insights to inform execution and optimization decisions.

• Experience coordinating campaign activation across multiple channels, vendors, and enabling platforms to ensure consistent, compliant execution.

• Ability to apply CX standards, templates, and governance consistently while identifying opportunities to improve orchestration efficiency and quality.

Business Skills

• Customer Journey Understanding – Ability to see customer’s end-to-end experience clearly and use it on an ongoing basis for go to market strategic, tactical and measurement decisions, while anticipating needs across touchpoints. Make practical decisions that improve journey and outcomes.

• Outside In Thinking — Ability to view problems, opportunities and decisions from customer, HCP/Patient, market or external stakeholder perspective to align business decision to customer friction while putting insights into action leveraging external best practice to better shape solutions and strategy.

• Cross functional Matrix Collaboration – Ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed – supporting decisions with professional alignment and focus on collective success. Deeply understands and values unique capabilities and perspectives of diverse functions.

• Influence Without Authority — Ability to move work forward, shape decisions and drive outcomes through collaboration and trust rather than formal power.

• Adoption — Ability to quickly embrace new tools, new WoW, and behaviors applying with confidence and practical improvement.

• Global Mindset - Ability to look beyond team boundaries and make choices that advance the broader business, balancing local needs with global‑level impact even when it may have personal implications.

Required/Preferred Education and Licenses

Qualifications:

• Bachelor’s degree in business, healthcare, technology, or related field.

• 7+ years of experience in campaign orchestration, omnichannel marketing, or customer engagement within a pharmaceutical organization.

Preferred / Additional Qualifications:

• Advanced degree (MBA or relevant graduate degree) preferred.

• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.

• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics

Working Requirements:

• 20-30% travel will be required.

Jazz Expected Behaviors 

• Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact. 

• Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation. 

• Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments. 

• Acts with a One Jazz mindset, prioritizing enterprise value, breaking down silos, and building strong, trust-based partnerships across teams. 

• Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact. 

• Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work. 

• Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners. 

• Navigates ambiguity with confidence, using sound judgment, data, and user insights to make informed decisions even when information is incomplete. 

• Communicates with clarity and influence, simplifying complexity, aligning stakeholders, and ensuring shared understanding of priorities and outcomes.